We promise to…
Please read the following to learn more about how we collect, store, use and disclose information about you when you interact with us, in any manner, via our website and/or our services.
As well as our Privacy Promise, the law protects your right to privacy – this section explains how that works. Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside [site_url]. The law says we must have one or more of these reasons:
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
When you use our website, we collect the personal information that you choose to provide for us e.g. your name, your email address, your telephone number or your address via any of our online forms.
When you use our services, we collect the personal information that you provide to us, for example, your name, your email address, your address, as well as any other contact information you choose to provide us in connection with the delivery of services.
When you book or contact [sitename], sign up to their email updates or purchase products, we collect the personal information that you choose to provide for us e.g. your name, your email address, or your address and associates you decide to share with us.
When you use our website, we collect information via cookies and other similar technologies which may include saving cookies to users’ computers. We collect certain information relating to your device such as your device’s IP address, referring website, pages your device visited, and the time that your device visited our website.
We use the information we collect via our websites, online shops or contact forms:
We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.
You will always be able to opt-out of such communications at any time (see the “Your options” section below).
We do not rent or sell your personal information to anyone under any circumstances.
We may process your personal information for our legitimate business interests e.g. direct marketing, data analytics and/or enhancing/improving our services (see ‘Legitimate Interests’ section below).
Under certain circumstances, we may be required to disclose your personal information in response to valid requests by public authorities such as the police or security services.
“Legitimate Interests” mean the interests of our companies in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience. For example, we have an interest in making sure our marketing is relevant to you and may therefore process your information to send you marketing that is tailored to your interests. It can also apply to processing that is in your interests. For example, we may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.
When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
If you have any concerns you have the right to object to processing that is based on our legitimate interests.
We use appropriate technical, organisational and administrative security measures to protect any information we hold from loss, misuse, unauthorised access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of our services. You can opt-out of receiving promotional or marketing communications from us at any time by using the unsubscribe link in all our email communications we send or by writing to us at [admin_email].
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.
You can ask us to restrict the use of your personal information if:
If you want to object to how we use your data or ask us to delete it or restrict how we use it or, please contact us.
We do not knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, please do not attempt to register for the services or send any personal information about yourself to us. If we learn that we have collected personal information from a child, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us Personal Information please contact us at [admin_email].
If you have any questions or concerns regarding our privacy policies, please send a detailed message to [admin_email].